Telephone Calls: Satchells reserves the right with or without notice, to record incoming and outgoing telephone calls for the purposes of accuracy, content, dispute resolution evidence and for quality and training purposes.

Online Valuation Tool: By using any online valuation tool we advertise, you agree by the terms and conditions indicated within the valuation tool as set out by the provider/s. You also agree to your personal data being retained by Satchells for use in future communications from us in relation to promotions and other media which we feel you may be interested in.

Photographs: Some photographs used by Satchells may have been adjusted using photo shop or similar software to enhance their general quality, removal of shadows, obscuring of number plates, removal/obstruction of personal identification and for the addition of blue sky. All rights to photographs taken by Satchells remain the property of Satchells and cannot be reproduced or used without our written consent. We also reserve the right to use any photos taken in promotional material during and post transactional periods. In circumstances where professional photographs are paid for by the client (some of which may be branded Satchells) these will be transferred to you on request.

Floorplans: When generated they are for illustrative purposes only. They are not to scale, and the measurements shown are approximate to give a general indication of the room size. The size and position of doors, windows, appliances, and other features are approximate, and the icons may vary from the actual appliance in the property. Under no circumstance should the floorplan be relied upon for any legal purpose or for use when ordering goods to be fitted to the property.

Video Tours: When produced they are intended to provide a general overview of the property with or without a voice over, covering music, or room titles. Their accuracy is not guaranteed and Satchells reserves the right to generate them using a mixture of still images and video footage edited together either by ourselves or a third party. All rights to the property Video Tour remain with Satchells and they cannot be reproduced without our written consent.

Website & Social Media Marketing: Satchells uses a website and social media as part of its marketing strategy for both our brand and our client’s property. Our posts on social media will comply with any social media legalisation covering such, but typically will include adverts for your property and the use of social media to display and promote your property, location, and video. Our social media usage is generally via Facebook, Linkedin, Instagram, TIK TOK and YouTube. Historic references to incentives and offers posted on social media will not be valid past the promotional campaign irrespective if this is stated or not in the post.

Anti-Money Laundering and Terrorism Funding: Commonly referred to as AML checks. These are a requirement by law and as a firm we carry them out on buyers, sellers and some tenants depending upon the rental value. The cost of these are payable by the applicant, buyer, tenant or landlord and are charged at a rate of £66 including VAT per property. Satchells use a third-party company to carry out the checks.

Property Details/Adverts: All printed and published property details and adverts are a guide only providing a general overview of price, location, the property and terms of any sale or let. Their accuracy is not guaranteed, and all measurements are approximate and should not be relied upon for survey purposes or for ordering white or other goods. All buyers and tenants must satisfy themselves on the state and condition of the premises, fixtures and fittings, services provided, title, user class, VAT and any service charges or ground rents and lease terms before completing. Any comments made about state and condition or location are statements of the writer’s opinion and as such may differ from the reader. Unless otherwise stated Satchells have not carried out any form of structural survey.

Statements and Services Available: We regularly keep our services and website under review. However, due to the nature of some services we reserve the right to withdraw the services as stated or advertised without notice.

Third Party Relationships/Referrals and Fees: We have over the years developed strong working relationships with third party companies, sometimes referred to as our ‘panelled’ company. These we are happy to refer our clients and customers to for which we will receive an introducing or administration fee. These vary from company to company and service to service and are funded out of the fee they charge you. These include but not limited to Mortgage and Financial advisors, Solicitors and Conveyancers, AML (Anti Money Laundering) compliance checks, Surveyors, Planning advisors and Architects. Along with general contractors from electricians, plumbers and builders. Although Satchells are happy to make these referrals, we take no responsibility for the outcome of the transaction or the relationship you may have with them or the work they do for you.

Administration and Arrangement Fees: In instances where we have offered and been asked to arrange certain services and products such as but not limited to; EPCs, professional photography, floorplans, lease plans, new build schedules and residual values, service charge predictions, management fee set up plans, change of use and planning applications. We reserve the right to add additional costs to the third-party cost to cover our work in arranging. The amount will vary on a case by case and based on a fair fee for our time and involvement in arranging and being involved in such work.

Terms of Business/Engagement: Our terms of business for each department. Residential Sales, Residential Lettings, Estate Management, Land and Commercial department can be expressed as follows; By way of an agency agreement, landlord agreement managed, landlord agreement tenant find only, terms of engagement or terms of business. Generally, these may be in the form of a document but can also be presented verbally or by email. Irrespective of you signing them, they apply once you have received our services.

Although we provide a service, our terms of business or engagement with Satchells provide no service level agreement.